When Customer Service Works
July 14th, 2008 - Sandra MarshallDon’t you just love it when something exceeds your expectations?
About 7 months ago Chris bought me a very cute red iPod Nano. The red product range is the one where Apple give a % of the sale to charity so that was a extra bonus. I loved my Nano and used it all the time when running, learning Spanish (well maybe not all the time then!), and up on the roof either sunbathing or playing with the cats.
About 3 weeks ago though it just died on me. Chris did everything that the Apple site suggested to try and get it going, and a few things that they don’t suggest that he knows about through his addiction passion for all things Apple and numerous online buddies!
Last thing he said to me was along the lines of “leave it with me, I will talk to my mate at Apple when he gets back off leave to sort out sending it to be repaired” - never one to KISS is Chris (Keep It Simple Stupid).
Anyway I got a bit fed up waiting so earlier today went onto the Apple site and got the support phone number in Spain. I was a little concerned that my Spanish wouldn’t be good enough but truned out not to be a problem at all as they spoke perfect English. I gave them the serial number and was pleased to find it was under warranty still (you never know with Chris as this Nano came through a mate who was going to America!). They knew it was purchased in the US and wanted to know the name of the person that bought it, which I knew thankfully, and although it was registered to Chris’s Apple account they were happy to talk to me - so far so good, but things were just about to get better!!
After giving them my address I was all set to write down the details of where I had to send it when the guy said “right, it will be collected in 2 or 3 days!!” Yes that is right, they are sending someone to pick it up, with all the right packaging so that all I need to do is give them the Nano, and they will take it away, send it off, and bring it back in 8-10 days when it is fixed. Now that IS impressive and made me feel really good - far from the battle and hassle that I expected it couldn’t have been easier - no packaging, no trip to the post office, nada. Perfect customer services!!
So Chris when you are reading this here is a big KISS from me.
About Almerimar
Almerimar is located in the region of Andalucia, Spain. The nearest airport is 30km away in Almeria. Other airports that are within 3 hours include Malaga, Murcia, Granada, and Alicanti. Other holiday resorts in the region include Mojacar , Aguadulce and Roquetas de Mar
Almerimar is a great place to live as an expat amongst the expats, or to work amongst the Spanish. There are all kinds of properties including villas, apartments and town houses for rent or sale. It is a very traditional part of Spain, with traditional Spanish foods so if you plan to travel to Spain either to look for jobs, for your company to trade with companies in Spain, or to learn Spanish and enjoy the Spanish weather then come and take a look.
If you are interested in purchasing a property in Almerimar please visit our sponsors Mediterraspain. If you have purchased a property and need it furnished please check out our Sponsors DBJ who will give you a Exclusive 5% discount with the code AL2008.
If you want to learn Spanish, get help with anything to do with the legal issues in Spain, or want WiFi access in the marina please check out our sponsor CentrePoint who will give you a 10% discount off all services with the code AL2008.
If you want an amazing activity based day out in the mountains and to learn how to ride a motorcycle off road then check out our sponsor The Long Way Round and get 5% off with the code AL2008.
Almerimar is also one of the largest marinas in Spain with over 2,000 births and excellent boatyard facilities.
